Please take care when ordering and be fully aware of how returns of lingerie items are conducted.
If you're not completely happy with an lingerie item purchased from JustLingerie.ie, we'll exchange it or give you a refund, provided that it's returned to us unmarked, unworn, unwashed, with all labels attached and with its original packaging.
Please make sure that lingerie bottoms are tried on over your own underwear, and when trying on bras or other lingerie garments avoid make up or lotions coming into contact with the item. In the interests of hygiene, we may refuse returns where it's obvious this hasn't been done.
- Faulty or defective lingerie Products can be returned to JustLingerie.ie within 14 days of receipt of goods, by Post to JustLingerie.ie with a valid purchase reference number. E.g. Shopping cart number.
- For lingerie returns, please e-mail secrets@JustLingerie.ie prior to returning any lingerie and we will provide a returns number.
Please provide the reason for return, order number, name, email address, phone number.
- Please allow up to 14 working days for JustLingerie.ie to receive and process the returned lingerie items or the goods. Once we have checked lingerie returns JustLingerie.ie will where applicable process the required refund.
- JustLingerie.ie do not refund our postage costs for returns.
- Goods that are sold as sale lingerie items or discontinued lingerie items cannot be returned due to change of mind purchases, however, they can be exchanged where the lingerie item is deemed to be defective.
We cannot accept returns of thongs, briefs and due to hygiene reasons so please choose sizes carefully.